Privacy Policy

PACA Dépanne service

Effective date: December 4, 2025

Introduction

This Privacy Policy describes how PACA Dépanne service (hereinafter "we", "us" or "the Company") collects, uses, discloses and protects the personal information that you (hereinafter "the User" or "you") provide to us when you use our website paca-depanne.com and our troubleshooting, repair and installation services for air conditioning, heat pumps and plumbing.

We are committed to protecting your privacy and processing your personal information responsibly and in accordance with applicable laws.

Information We Collect

We collect various types of information as part of our service and troubleshooting operations, including:

• Identification and Contact Information: Name, first name, email address, phone number, and physical mailing address necessary for service provision.
• Service Request Information: Details regarding the nature of the intervention requested (emergency, type of AC/Plumbing failure, equipment model, date and time of appointment, history of services performed).
• Quotation and Billing Information: Data needed to prepare a quote and for invoicing services.
• Navigation Data (Automatically Collected): Your IP address, browser type, operating system, pages visited on our site, duration of visit, and data collected via cookies (see section Cookies and Similar Technologies).
• Payment Information: The information necessary for processing payments is handled by secure third-party payment service providers. We do not store your complete credit card information.

How We Use Your Information

We use the information we collect for the following purposes:

• Provision of Services: To efficiently plan, perform and manage HVAC and plumbing troubleshooting, repair and installation interventions.
• Communication: To contact you regarding the status of your request, to send appointment confirmations, reminders, quotes and to respond to your emergencies or questions.
• Improvement of Services: To analyze the demand and performance of our services and website, and to optimize the customer experience.
• Marketing (with your consent): To inform you about promotions, new maintenance services or maintenance tips, if you have expressly consented to receive such communications.
• Legal Compliance: To comply with our legal, tax and regulatory obligations.

Cookies and Similar Technologies

The paca-depanne.com website uses cookies and tracking technologies to improve your user experience and analyze traffic. These technologies help to:

• Ensuring Essential Functioning: Enable online browsing and appointment booking.
• Measuring Performance: Understanding how users interact with the site.

You can configure your browser to refuse or alert you when cookies are being sent, although this may affect the functionality of the site.

Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third-party companies for independent marketing purposes. We may share your information only in the following cases:

• PACA Dépanne service staff: With our employees and technicians (repairmen) only to the extent necessary to carry out the requested intervention (e.g., address of the intervention site, contact).
• Service Providers: With partners who help us in operating our website, managing payments or sending communications, provided that they commit to maintaining the confidentiality of this information.
• Legal Requirements: If we are compelled to do so by law or legal proceedings.

Data Security

PACA Dépanne service implements reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no security system is perfect, and we cannot guarantee the absolute security of data transmitted over the Internet.

Your Rights

You have certain rights regarding your personal data, including the right to access, rectify, and delete the information we hold about you. To exercise these rights, or if you have any questions about the processing of your data, please use the contact details below.

Changes to the Privacy Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page. We encourage you to check it regularly.

Contact us

For any questions or requests regarding this Privacy Policy, please contact PACA Dépanne service at: